If you have any concerns about the way in which we are using your personal information, please contact our Legal Department in the first instance and we will try to resolve your concern.

In the event that you wish to make a complaint you may contact us at:

Horace Underwriting Limited
5th Floor
6 Bevis Marks
London, EC3A 7BA

Email: complaints@horaceuw.com

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

Horace Underwriting Limited is part of the Beat Group, which includes Beat Syndicate 4242, an established Lloyd’s Syndicate. Horace underwriters have been granted underwriting authority by Beat Syndicate 4242 which allows them to write consortia as Syndicate 4242 underwriters. Policyholders therefore gain the additional comfort from the Lloyd’s central fund (www.lloyds.com/investor-relations/lloyds-capital-structure). Lloyd’s maintains an A or A+ rating among the top rating agencies.

Horace Underwriting Limited is registered in England and Wales under company registration number 14061643. Registered office: 5th Floor, 6 Bevis Marks, London, EC3A 7BA, United Kingdom.

Horace Underwriting Limited is an Appointed Representative of Asta Managing Agency Ltd. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority with firm reference number 975431.